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Exchange and Return Policy

Exchange and Return Policy

Rose Mart platform takes care of your satisfaction first

For the sake of your safety, the Rose Mart platform does not allow the return or exchange of beauty and care products even if they are in their original condition,

Except for the products that arrive to you only damaged.

You can also return hardware products provided that they have not been used or opened and that they are in the original condition as received.

Q: Is there a fee for return?

A: When returning a sound, undamaged product, i.e. in its original condition, the fees are borne by the customer and its value is 49 riyals, and it will be deducted from the value of the returned product.

When returning the damaged product, Rose Mart bears the full fees.

Q: How can I exchange/return a damaged product?

A: You can contact via the WhatsApp number shown at the bottom of the customer service homepage, click here , by sending the order number and photos of the damaged products, provided that the replaced / returned product is in its original condition and in its original packaging and has not been used, opened or changed the packaging features of the product.

Q: How long is the period allowed to replace / return the damaged product?

A: You can replace / return the damaged product within 48 hours of receiving the order.

Rose mart exchange and return policy

Q: How long does the replacement / return process take for a damaged product?

A: At Rose Mart we work hard to make you satisfied, the exchange/return process can take anywhere from 1 to 10 business days.

Q: In the return process, how can I get the amount I paid back?

A: The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount is transferred to your account immediately.

Q: In the replacement process, what are the steps taken about it?

A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.

Rose Mart platform takes care of your satisfaction first